Terms & Conditions

These terms and conditions ("Terms") govern the use of the Vermietfabrik platform at vermietfabrik.de and the rental application process offered on it.

1. Provider and scope

The platform is operated by OSKOREAL Service GmbH, Langenfelder Straße 71a, 22769 Hamburg, Germany, registered with the Amtsgericht Hamburg under HRB 137816 ("Vermietfabrik", "we", "us"). These Terms apply to all users of the platform ("you"). Conflicting terms of users do not apply unless we expressly agree to them in writing.

2. Our services

Vermietfabrik presents residential properties for long-term rental and supports you from the search through the application and review to payment, documents and move-in. We also coordinate viewings and provide relocation support.

Listings on the platform are not binding offers; they are an invitation to submit an application. Submitting an application does not create a claim to the conclusion of a tenancy. A tenancy is concluded only by a separate rental agreement, which names the contracting parties and sets out all conditions of the tenancy. If there are differences between a listing and the rental agreement, the rental agreement prevails.

3. Customer account

• To apply for a property you need a customer account. You must be at least 18 years old and have full legal capacity.
• The information you provide must be complete and truthful and must be kept up to date. Each person may hold only one account.
• Keep your login details confidential and tell us immediately if you suspect misuse. You are responsible for activities carried out through your account unless you are not at fault.
• We may temporarily or permanently block an account if there are specific indications that these Terms or the acceptable use policy have been breached, in particular in the case of false information or attempted fraud.
• You can ask us to close your account at any time by writing to info@vermietfabrik.de.

4. Property information

We prepare listings carefully on the basis of the information available to us. Images may be illustrative, and details such as area, furnishing and availability may change. Rent, deposit and availability are confirmed only in the approval and in the rental agreement. Please contact us if anything in a listing is unclear before you apply.

5. Application process

1. Application. You select a preferred move-in date and an inspection appointment, enter your details and submit the application. With the submission you confirm these Terms and acknowledge the privacy policy. You receive a confirmation and a viewing permit. 2. Review. Our team reviews the application, usually within one to two business days. No payment is requested during the review. We may ask for further information. 3. Decision. You are informed of the decision by email and in your customer account. We are not obliged to give reasons for a rejection, except where the law requires it. 4. Payment. If the application is approved, you receive an invoice with the payment instructions. The amount due (normally the security deposit and the first month's rent) must be received within the payment period stated in the approval, generally 72 hours. You can upload a confirmation of your transfer in your customer account. 5. Reservation and documents. The property is reserved for you only once the payment has been verified by our bank. Verification usually takes 24 to 48 hours. After that, the rental agreement and the other documents are made available in your customer account. 6. Expiry. If the payment is not received within the payment period, the approval may lapse and the property may be offered to other applicants.

6. Payments

• Payments are made exclusively by bank transfer to the account shown on your invoice and in your customer account. We never ask for payment in cash, by money transfer services, gift cards or cryptocurrencies, and never before an application has been approved.
• If anyone asks you to pay in any other way or to a different account, do not pay and contact us immediately at info@vermietfabrik.de.
• Bank charges for your transfer are your responsibility. Payments in a currency other than the invoice currency are credited at the amount actually received.
• The security deposit is held and repaid in accordance with the rental agreement and the statutory provisions.

7. Cancellation

• You can withdraw your application at any time from your customer account as long as it is under review or awaiting payment. No costs arise.
• After the payment has been verified, cancellation of the tenancy and repayment of amounts paid are governed by the rental agreement and the statutory provisions.
• Where consumers have a statutory right of withdrawal for a contract concluded with us, we inform them about it separately in the contract documents.

8. Viewings and move-in

The inspection appointment you select is recorded with your application; we confirm changes in writing. Please bring your viewing permit and a valid identity document to the viewing and to the handover. Viewings can also be arranged remotely on request.

9. Your obligations

You must use the platform only for its intended purpose and comply with the acceptable use policy. In particular, you must not provide false information, act on behalf of third parties without authorisation, or upload content that infringes the rights of others.

10. Availability of the platform

We aim to keep the platform available at all times, but we cannot guarantee uninterrupted availability. Maintenance, security updates or circumstances beyond our control may lead to temporary restrictions.

11. Liability

• We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent that we have given a guarantee.
• In the case of slight negligence, we are liable only for breaches of essential contractual obligations, that is, obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In such cases, our liability is limited to the foreseeable damage typical for this type of contract.
• Otherwise, our liability is excluded. These limitations also apply in favour of our employees and agents.

12. Content and rights

The texts, images, logos and software of the platform are protected by copyright and other rights. You may use them only to view the platform and for your own rental application. Any other use, in particular systematic copying or automated extraction, requires our prior written consent.

13. Changes to these Terms

We may amend these Terms for the future if there is a valid reason, for example a change in the law or new functions of the platform. We will inform registered users of material changes by email in good time before they take effect. Applications that have already been submitted remain subject to the version accepted at the time of submission.

14. Applicable law and place of jurisdiction

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country in which you have your habitual residence. If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Hamburg.

15. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Please contact us directly at info@vermietfabrik.de; we will try to find a solution.

16. Language and final provisions

These Terms are available in several languages. The translations are provided for your convenience; in the event of any discrepancy, the German version prevails. Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.