We guide applicants through each stage of the long-term rental process with clear information, professional communication and carefully organised documentation.
Each stage has a clear purpose. You can review the home, submit your information, follow the agency review and access the relevant documents without unnecessary uncertainty.
Discover
Search available properties by location, rent, rooms and other practical requirements. Each listing presents the key information needed for an initial comparison.
Consider
Open the listing to study the gallery, location, financial terms and tenancy information. Our aim is to help you understand the home before submitting an application.
Plan
Choose your preferred move-in date and an available inspection appointment. These details help the agency understand your intended timeline.
Apply
Provide the contact and address information required to prepare a complete rental application. You can review the property summary before submission.
Review
Your rental application initially appears as In Review. Our team checks the information provided and the requested dates before issuing a decision.
Confirm
When the application is approved, the agency provides the relevant payment instructions. You can then upload an image or PDF as payment confirmation.
Document
Relevant documents remain connected to the application and become available when they are prepared by the agency.
Move
Once the necessary stages are completed, keep the confirmed dates and documents available and follow the final instructions provided by the agency.
These answers explain the most common stages of viewing, applying, approval, payment and move-in. Property-specific conditions are always confirmed separately.
No. Submitting an application starts the agency review. A property is only reserved for you once the application is approved and the payment has been verified.
Yes. Many of our clients apply from abroad. Viewings can be arranged remotely and all documents are available in your online account.
Your full legal name, telephone number, email address, current residential address and country of origin, together with your preferred move-in date and inspection appointment.
Yes. You select an inspection appointment as part of your application, and you can contact the agency to request an earlier viewing where available.
Yes. If you are searching from another city or country, our team can arrange a remote presentation of the property.
Please contact the agency in advance. We will check availability and confirm any new appointment in writing.
Most applications are reviewed within one to two business days. You receive an email as soon as a decision has been made.
In your customer account under “Your applications”. The status, dates and available documents are always shown there.
No. Payment details are provided only after the agency has reviewed and formally approved your application.
Our team verifies the transfer with our bank, which usually takes 24–48 hours. You are notified by email once it has been confirmed.
Your viewing permit is available immediately after you apply. The invoice is issued on approval and the rental agreement after payment verification.
Yes. While your application is in review or awaiting payment, you can cancel it at any time from your account.